Return & Exchange Policy
At luminarkh, every jersey is custom-made to order, which means we cannot accept returns or exchanges for reasons such as incorrect size, color preference, or change of mind. Please review your order details carefully before placing it.
When Returns/Exchanges Are Accepted
We only accept returns or exchanges if:
- The item arrives defective or damaged.
- You receive the wrong item (different from what you ordered).
What To Do If There’s an Issue
- Contact us within 7 days of receiving your order at support@luminarkh.com.
- Provide your order number, photos, and a description of the issue.
- Our team will review your request and, if approved, arrange a replacement or refund at no extra cost.
Cancellations
- Orders may only be canceled or changed within 24 hours of purchase.
- Once production begins, cancellations are not possible.
Sizing Note
Since each jersey is personalized, we cannot accept returns due to incorrect size selection. Please refer to our size chart or contact us before ordering if you’re unsure.
Customer Support
📧 Email: support@luminarkh.com
✅ Our goal is to make sure you get exactly what you ordered — a custom jersey you’ll be proud to wear.